In a few simple steps your precious photos & video clips can be transformed into a memorable video to keep as a lasting souvenir or share with family & friends.

STEP 1: COMPLETE ORDER FORM & UPLOAD IMAGES/VIDEOS

Complete all details on the online order form and submit. Please include as much information as possible in your order form, as once you receive your video for review, you will only be able to make one round of changes.

When completing the order form, you will have the choice to upload your images and videos. Please note that large files will take a while to upload. If you wish to send us your images and/or videos after you have placed your order or you have any issues uploading them when completing the order form, you can can upload via our online image/video upload account (we will provide details once your order has been placed).

If you have hardcopy / printed photos you wish to use, we can scan these for you at no extra costs. Please advise if this is the case and we will provide details for you to mail them to us.

STEP 2: ORDER CONFIRMATION & INVOICE

Once we receive your order, we will review and confirm your order details (including delivery date) and send you your invoice via email.

STEP 3: CONFIRMATION OF PAYMENT

If you are happy to proceed, please pay your invoice. Upon receipt of payment, we will commence your video. We accept the following payment methods:

  • Credit cards via PayPal
  • Direct bank transfer

STEP 4: VIDEO CREATION

Once we receive your payment and you’ve sent us all your media files (images and videos) we will commence your video.

STEP 5: VIDEO REVIEW & APPROVAL

When your video is ready, we will email you a link where you can access and review your video. You will have the opportunity to make one round of changes. If you need to make more than minor changes or any changes after the first round, we will provide you with a quote.

Approximate delivery lead times:

  • Video Invitations, Announcements, Greetings, Special Messages: 1- 3 business days
  • Photo Slideshows  and Keepsake Videos: 3-5 business days
  • Wedding Video Packages: 5-10 business days

We will always advise you in advance of your delivery date to ensure we meet your deadline.  However, if you require any videos urgently, for example, funeral video tributes, please let us know.

STEP 6: FINAL VIDEO COMPLETE & DELIEVERED

Once approved, your final video will be delivered to you either by email and/or via Express Post, depending on the package you’ve chosen.

All deliveries within Australia are sent via Express Post.

Upon approval of your final production, your order will be sent the next business day and will be delivered the following Next business day* within the Express Post delivery network and fastest possible delivery for other areas. Please visit the Australia Post website for Express Post delivery network* for further details.

For all International deliveries, please contact Dear Memories for a quote.

STEP 7: ENJOY YOUR VIDEO AND PRECIOUS MEMORIES FOREVER!